At VelvetSatchel, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping procedures, delivery timeframes, and important information regarding order fulfillment and delivery.
By placing an order with VelvetSatchel, you agree to the terms outlined in this Shipping Policy.
Free Worldwide Shipping
VelvetSatchel proudly offers Free Worldwide Shipping on all orders. We believe that premium shapewear should be accessible to customers around the globe without additional shipping costs.
No minimum purchase is required to qualify for free shipping.
Order Processing Time
Once your order is placed, our team begins preparing it for shipment.
- Order processing typically takes 1–3 business days.
- Orders are processed Monday through Friday.
- Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly extended.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are generally:
- Worldwide Delivery: 5–10 Business Days
Please note that delivery times are estimates and may vary depending on:
- Destination country
- Customs procedures
- Local courier operations
- Weather conditions
- Public holidays
- High shipping volume periods
While we strive to meet estimated delivery windows, delays beyond our control may occasionally occur.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
Tracking updates are provided by shipping carriers and may take several days to become active after shipment.
Shipping Destinations
VelvetSatchel ships to customers worldwide. However, shipping availability may vary based on carrier restrictions, local regulations, or service limitations in certain regions.
If we are unable to ship to your location, we will notify you as soon as possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Customers are responsible for any customs charges, import duties, taxes, or governmental fees required by local authorities.
VelvetSatchel has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is submitted:
- Shipping delays may occur.
- Additional shipping fees may apply.
- Orders returned due to incorrect address information may require reshipment charges.
Please review your shipping details carefully before completing your purchase.
Lost, Delayed, or Stolen Packages
While we work with reliable shipping partners, VelvetSatchel is not responsible for delays caused by carriers, customs authorities, weather events, or other circumstances beyond our control.
If your package appears lost or significantly delayed, please contact our customer support team and we will assist in investigating the shipment.
For packages marked as delivered by the carrier, customers should first check with household members, neighbors, or local delivery offices before submitting a claim.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
To assist with resolution, please provide:
- Order number
- Photos of the damaged product
- Photos of the shipping packaging
We will review the situation and determine the appropriate solution.
Multiple Item Orders
Orders containing multiple items may occasionally be shipped separately depending on product availability, warehouse locations, or packaging requirements.
Customers may receive multiple shipments for a single order.
Shipping Policy Updates
VelvetSatchel reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team. We are committed to providing a smooth and reliable shopping experience from checkout to delivery.