At VelvetSatchel, customer satisfaction is important to us. We strive to provide high-quality shapewear and accessories that meet your expectations. If you are not completely satisfied with your purchase, please review our Refund Policy below.
By placing an order with VelvetSatchel, you agree to the terms outlined in this policy.
Return Eligibility
To be eligible for a return and refund, items must meet the following conditions:
- Return request must be submitted within 30 days of delivery.
- Item must be unused, unworn, and in its original condition.
- Original tags, packaging, and accessories must be included.
- Item must not show signs of wear, washing, damage, or alteration.
- Proof of purchase or order number must be provided.
For hygiene and safety reasons, certain intimate apparel products may not be eligible for return once opened or used.
Non-Returnable Items
The following items are generally not eligible for returns or refunds:
- Worn or used products
- Washed or damaged items
- Products missing original packaging or tags
- Final sale or clearance items
- Gift cards
- Customized or personalized products
VelvetSatchel reserves the right to refuse returns that do not meet these requirements.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item
- Photos of the packaging if applicable
Once reviewed, we may offer a replacement, store credit, or full refund depending on the situation.
Refund Process
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Most refunds appear within 5–10 business days after approval.
Original shipping fees, if applicable, are generally non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has entered the fulfillment process or has been shipped, cancellation requests may no longer be possible. In such cases, customers may need to follow the standard return procedure after receiving the order.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong item was received.
- The item arrived damaged or defective.
- The return is due to an error made by VelvetSatchel.
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment method.
- Contact your credit card provider or payment processor.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.
Fraud Prevention
VelvetSatchel reserves the right to deny refund requests that appear fraudulent, abusive, or inconsistent with this policy. We may request additional information to verify purchases and return eligibility.
Policy Updates
We reserve the right to modify this Refund Policy at any time without prior notice. Any updates will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to providing a fair, transparent, and customer-focused shopping experience.